4dgang Privacy Policy

1. Introduction

This Privacy Policy ("Policy") applies to all personal data collected by 4dgang ("we", "us", "4dgang") through the 4dgang website located at 4dgang.win, its mobile web interface, customer support channels, and all related services (collectively, the "Platform"). It governs how 4dgang collects, stores, processes, shares, and protects personal data relating to registered account holders, prospective members, and general website visitors.

4dgang operates the Platform as an online gaming and sports betting entertainment service targeted primarily at adult players in Malaysia and other jurisdictions where such services are accessible. Protecting the privacy of our members — whether they are accessing the Platform from Kuala Lumpur, Penang, Johor Bahru, Ipoh, or elsewhere — is a responsibility we take seriously.

This Policy should be read together with the 4dgang Terms & Conditions and the 4dgang Responsible Gaming Policy, both of which are incorporated by reference. By registering a 4dgang account or continuing to use the Platform, you acknowledge that you have read and understood this Policy.

2. Personal Data We Collect

2.1 Data You Provide Directly

When you register, verify, or interact with your 4dgang account, you provide us with personal data that may include:

• Identity data: Full legal name, date of birth, nationality, and government-issued identification number;
• Contact data: Email address, mobile phone number, and residential address;
• Financial data: Payment method details necessary to process deposits and withdrawals, including eWallet identifiers (e.g., Touch 'n Go eWallet, Boost) and bank account information (e.g., Maybank, CIMB, Public Bank);
• Account credentials: Your chosen username and a hashed representation of your account password (we do not store passwords in readable form);
• Communications: Records of any correspondence you initiate with 4dgang support via live chat or email, including the content of those communications and any attachments you provide.

2.2 Data Collected Automatically

When you access the 4dgang Platform, certain data is collected automatically by our technical systems:

• Device and connection data: IP address, browser type and version, operating system, device type, and screen resolution;
• Usage data: Pages visited, game sessions initiated, bet history, session duration, click patterns, and navigation paths within the Platform;
• Cookies and similar technologies: Data collected via cookies, web beacons, and local storage as described in Section 6 of this Policy.

2.3 Data from Third Parties

We may receive personal data about you from third parties in limited circumstances, including identity verification service providers engaged to confirm your age and identity, payment processors confirming the status of financial transactions, and fraud detection services that flag potentially suspicious account activity.

3. How We Use Your Personal Data

4dgang uses the personal data we collect for the following purposes:

• Account management: To create, verify, administer, and maintain your 4dgang account, process your login, and facilitate your access to Platform services;
• Transaction processing: To process deposits, withdrawals, and bonus credits, and to maintain accurate financial records for each account;
• Identity and age verification: To confirm that you meet the 21+ age requirement and satisfy applicable know-your-customer (KYC) obligations;
• Platform security and fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct;
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance through our 24/7 live chat support channel;
• Legal and regulatory compliance: To comply with applicable laws, regulatory requirements, court orders, and requests from competent authorities;
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the overall performance and user experience of the 4dgang Platform;
• Responsible gaming: To monitor gameplay patterns for indicators of problem gambling, administer self-exclusion requests, and enforce deposit limits set by members under our responsible gaming tools;
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may withdraw this consent at any time through your account settings.

4. Legal Basis for Processing

4dgang processes your personal data on the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to fulfil our obligations to you under the 4dgang Terms & Conditions, including account management, game provision, and payment processing;
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, age verification requirements, and regulatory reporting;
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics, where these interests are not overridden by your privacy rights;
• Consent: Processing for optional purposes such as direct marketing communications, where we rely on your affirmative consent. You may withdraw consent at any time.

5. Sharing Your Personal Data

4dgang does not sell, rent, or trade your personal data to third parties for their independent commercial purposes. We share your personal data only in the following limited circumstances:

• Service providers: We engage third-party companies to provide identity verification, payment processing, fraud detection, customer support software, and data hosting services. These providers act as data processors under our instruction and are contractually bound to handle your data solely for the purposes we specify;
• Game providers: Where necessary for the operation of specific games on the Platform, limited technical data (such as session tokens and account identifiers) may be shared with our certified game provider partners;
• Legal and regulatory authorities: We may disclose your personal data to government bodies, regulatory authorities, law enforcement agencies, or courts where required by law or legally valid request, including in connection with anti-money laundering investigations or court orders;
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of 4dgang's assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

6. Cookies and Tracking Technologies

The 4dgang Platform uses cookies and similar tracking technologies to deliver a functional and personalised experience. The categories of cookies we use include:

• Strictly necessary cookies: Essential for core Platform functionality, including maintaining your logged-in session state and processing transactions. These cannot be disabled without impairing Platform functionality;
• Performance and analytics cookies: Used to collect aggregated data about how visitors interact with the Platform, helping us identify technical issues and improve navigation and load performance;
• Functional cookies: Store your preferences such as language settings, display preferences, and responsible gaming reminder intervals;
• Session security cookies: Protect against cross-site request forgery (CSRF) and other security threats during your logged-in session.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use the 4dgang Platform. For browsers and devices commonly used in Malaysia, cookie settings are typically accessible via the browser's Privacy or Security menu.

7. Data Retention

4dgang retains personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this Policy, and to comply with our legal, regulatory, and contractual obligations. Specifically:

• Account data is retained for the duration of your active 4dgang account and for a minimum period of five (5) years following account closure, in accordance with applicable anti-money laundering and financial record-keeping regulations;
• Transaction records are retained for a minimum of seven (7) years to satisfy financial compliance requirements;
• Customer support communication records are retained for up to three (3) years following the resolution of the relevant matter;
• Self-exclusion records are retained indefinitely to prevent re-registration during or following an exclusion period.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to any individual.

8. Security of Your Personal Data

4dgang implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and 4dgang servers;
• Bcrypt hashing of all account passwords — your actual password is never stored in a readable format on any 4dgang system;
• Multi-layer firewall protection and intrusion detection systems on all Platform infrastructure;
• Strict access controls limiting internal staff access to personal data on a need-to-know basis;
• Regular security audits and vulnerability assessments by independent third-party security professionals.

Notwithstanding these measures, no data transmission over the internet or electronic storage system can be guaranteed as completely secure. You are responsible for maintaining the security of your 4dgang login credentials. If you believe your account has been compromised, contact 4dgang support immediately via live chat.

9. Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by 4dgang:

• Right of access: You may request a copy of the personal data 4dgang holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data. You can update most account information directly through your account settings panel;
• Right to erasure: In certain circumstances, you may request deletion of your personal data. Note that this right is subject to 4dgang's legal retention obligations and may not apply where retention is required by law;
• Right to restrict processing: You may request that 4dgang restrict the processing of your personal data in certain defined circumstances;
• Right to data portability: You may request a copy of personal data you have provided to 4dgang in a structured, machine-readable format where technically feasible;
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time through your account settings or by contacting support.

To exercise any of the above rights, please contact 4dgang via the live chat support channel or by emailing [email protected] (email to be entered as plain text only). We will respond to all valid requests within a reasonable time frame in accordance with applicable data protection law.

10. Children and Underage Users

The 4dgang Platform is strictly for adults aged 21 years and above. 4dgang does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under the minimum age, we will take immediate steps to delete that data and close the associated account without notice.

If you are a parent or guardian and believe that a person under your care has registered a 4dgang account, please contact us immediately via live chat so that we can investigate and take appropriate action.

11. Third-Party Services and Links

The 4dgang Platform may display links to internal Platform pages and game provider interfaces. Where game sessions are launched within iFrame or redirect environments hosted by third-party certified providers, those providers operate their own privacy practices. 4dgang is not responsible for the privacy practices of third-party game providers beyond the contractual data processing obligations we impose on them.

4dgang does not link to external third-party websites for advertising or commercial referral purposes from within the Platform.

12. Changes to This Privacy Policy

4dgang reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will notify registered account holders via the email address associated with their account and/or via a prominent notice on the Platform prior to the changes taking effect. The date of the most recent revision is indicated in the "Last updated" notice at the top of this page.

Your continued use of the 4dgang Platform following notification of any update constitutes your acceptance of the revised Policy. If you do not accept the revised Policy, you must stop using the Platform and request account closure.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or 4dgang's data practices, please contact our support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the support widget on the 4dgang Platform
• Email: [email protected]

For data subject rights requests, please indicate clearly in your message the specific right you are exercising and provide sufficient information to allow us to verify your identity. We are committed to responding to all valid data requests in a timely and transparent manner.